Shipping policy

Shipping Policy

Thank you for shopping at Geneva Healthcare! We are committed to delivering your orders in a timely and efficient manner. Please read our shipping policy below for more information about how we handle your orders.

1. Processing Time

  • All orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day.
  • Once your order is processed, you will receive a confirmation email with tracking information, if applicable.

2. Shipping Rates & Delivery Times

  • Standard Shipping:

    • Delivery Time: 3-7 business days
    • Rate: Calculated at checkout based on your location.

  • Expedited Shipping:

    • Delivery Time: 1-3 business days
    • Rate: Calculated at checkout based on your location.

  • International Shipping:

    • Delivery Time: Varies by destination (typically 7-14 business days)
    • Rate: Calculated at checkout based on your location.

3. Shipping Destinations

  • We currently ship to all US states and international locations (shipping rates and delivery times will vary by country).
  • Please note that shipping rates for international orders do not include any customs duties, taxes, or other fees that may be charged by your country's government.

4. Order Tracking

  • Once your order has been shipped, you will receive an email with tracking information. Please note that tracking may take up to 24 hours to update after shipment.

5. Shipping Delays

  • While we strive to ensure timely delivery, shipping times may be affected by factors beyond our control, including weather conditions, carrier delays, or high demand periods. We will notify you of any significant delays.

6. Shipping Address

  • Please double-check that your shipping address is correct before submitting your order. We are not responsible for any delays or lost packages due to incorrect or incomplete addresses.

7. Lost or Damaged Packages

  • If your order is lost or damaged during shipping, please contact us within 7 days of receiving your package so we can assist you in filing a claim with the carrier.

8. Returns & Exchanges

  • For more details on our return policy, please visit our Returns & Exchanges page.

If you have any questions regarding shipping or your order, feel free to contact our customer service team at genevahealthcare81@gmail.com.

Thank you for choosing Geneva Healthcare!